Refund Policy

Last updated: September 2, 2026

ClinicChatDesk is operated by Coders Insight Technologies (Pvt) Ltd. Subscription payments are processed through Paddle, our Merchant of Record.

Refund requests

If you believe you were charged incorrectly, experienced a material service issue, or believe you are entitled to a refund, contact billing@clinicchatdesk.com as soon as possible with your clinic name, account email, and relevant payment details.

Refund requests are reviewed according to the circumstances of the request, applicable law, and the payment and refund rules that apply through Paddle as Merchant of Record. We do not promise that every refund request will be approved.

Approved refunds

When a refund is approved, it is processed through Paddle and is generally returned to the original payment method where possible. The time it takes to appear may depend on the payment method, bank, and country.

Consumer rights

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

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